At Anouk Roams, we strive to ensure customer satisfaction. If you’re not happy with your purchase, we offer the following guidelines for refunds, exchanges, and returns:
1. Refunds
- Refunds will be issued within 3 days of receiving your returned items.
- The product must be returned in its original condition, unused, and with all tags attached.
- Refunds will be processed to the original payment method.
2. Exchanges
- If you wish to exchange an item, please contact us at [email protected] within 3 days of receiving your order.
- Items must be returned in new, unused condition.
- Exchanges are subject to product availability.
3. Return Guidelines
- Returns must be initiated within 3 days from the date of receipt.
- Items should be returned in original packaging and in new, unused condition.
- Return shipping costs are the responsibility of the customer unless the item is defective.
4. Defective Products
If you receive a defective or damaged product, please contact us immediately at [email protected] to arrange for a replacement or refund.
5. Warranty
Products come with a 3 warranty. This covers defects in manufacturing but does not cover damages caused by misuse or normal wear and tear.